Frequently Asked Questions

Email Support

Support Email

info@1retro.uk

Check out our most frequently asked questions here, if you have any more questions please contact us at info@1retro.uk.

Payment

We accept all major credit cards and we also accept Paypal and Klarna payments as well as local payment methods for international customers.

Shipping

Yes we offer worldwide shipping.  

All orders are sent tracked. Please see rates below:

UK 

Standard (2-3 business days): Free shipping

UK Express Shipping (1 business day): £3.00

Europe

Standard (3-8 business days): €6.00

Express Shipping (2 business Days): €16.00

USA

Standard (10-16 business days): $10.00

Express Shipping (2-3 business days): $20.00

Rest of the World

Standard (10-16 business days): Prices calculated at checkout. 

Please note shipping may take slightly longer than usual due to the Covid19. If your order hasn't reached you after 30 working days it is considered lost, and you will be refunded. 

Orders before 2pm GMT will be shipped the same day. Orders after 2pm GMT will be shipped the next business day after the order is placed 

Once shipped you will receive a Shipping Confirmation with all your orders information, including a link to track your order. 

Returns & Exchanges

We offer a returns policy of a full refund to the original payment method or store credit +10% within 28 days of purchase. Exchanges are only available on rings.

Return postage costs are at the customer's expense.

All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached.

Please note that if you received a free accessory with your order this needs to be returned with the rest of your order or you will only be refunded the difference.

To submit a return or an exchange please use our new returns portal below:

UK RETURNS INTERNATIONAL RETURNS 

Jewellery/Accessories

 Our jewellery is made of stainless steel and gold plated jewellery is made from gold alloy.  

 No, our rings do not tarnish. They also do not contain copper so will not turn your skin green.  

Simply add any 3 accessories to your cart and the third one will automatically be free. 

We restock jewellery regularly. The best way to keep up to date is to subscribe to our newsletter which can be found at the bottom of any page on our site.

Vintage Clothing

Before being listed all stock is professionally washed in an industrial washing machine on a delicate setting for vintage clothing.  

Vintage clothing will sometimes show signs of fading or wear, but anything substantial will be noted.

We only stock genuine vintage items, our clothing is hand-picked and checked by our vastly experienced buying team from reputable suppliers all over the world.  

 - Use mild soap/detergent for cleaning 

  

- Do not bleach 

  

- Do not wring or twist 

  

- Cold wash on a gentle cycle or lightly hand wash 

  

- Air dry when possible. Do not tumble dry. 

  

- Be careful to not wash with anything new that may have
colour run.  

Vintage items are one-of-one unfortunately and we do not restock them, but from time to time we do get the same items or very similar in.